Store Policy

1. Digital Downloads & Sales Policy

All Sales Are Final: Due to the immediate access and non-returnable nature of digital products and digital content, all digital sales are strictly final. We do not accept returns, exchanges, or cancellations once a digital file has been purchased or downloaded.

File Access & Support: If you experience any technical difficulties downloading or accessing your files, please contact us at support@craftkulture.ca with your order number, and we will happily assist you.

2. Physical Product Orders & Processing

Processing Time: Physical items are made to order or prepared with care. Standard order processing time is 3–5 business days(excluding weekends and statutory holidays) prior to shipment.

Address Accuracy: Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an incorrect address, the buyer is responsible for any additional re-shipping costs.

Order Changes & Cancellations: Requests to cancel or modify an order (including address updates) must be submitted within 12 hours of purchase. Once processing has begun, orders cannot be canceled.

3. Shipping & Delivery

Shipping Estimates: Shipping timeframes provided at checkout are estimates determined by the mail carrier and do not include our 3–5 business day processing time.

Carrier Liability & Damage: Once an item has been handed over to the postal carrier, Craft Kulture Co. is not responsible for shipping delays, lost or stolen packages, or damages caused during transit by the post office.

4. Damaged Items & Issues

If your physical order arrives damaged, please contact us within 48 hours of delivery at support@craftkulture.ca

Please include your order number, a brief description of the issue, and clear photos of both the damaged item and the outer packaging. While we are not liable for postal carrier damage, we evaluate issues on a case-by-case basis to assist you in resolving claims with the carrier.

5. Return & Exchange Policy

Final Sale: All physical items—including custom, personalized, and made-to-order products—are final sale. We do not accept returns or exchanges for change of mind or customer error.